Packers Moves, Transport, Cargo, Car Shifting and Logistics FAQs

Frequently Asked Questions

What safety measures do bike riders have in place?

The riders follow bike ride rules and carry helmets during the ride. We highly recommend you wear them for your safety during the ride.

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27 September 2024

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Can I schedule my bike ride in advance?

Yes, you can schedule a bike ride in Gurgaon for a later time or date. Just tap on the “Schedule a Ride” option, and choose your desired time for the ride.

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27 September 2024

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How long does it take for a bike rider to arrive at my location?

The estimated arrival time of your bike rider will be shown at the time of booking. You can track the live location of your bike rider through our bike taxi app.

Posted by: Ankit Tiwari

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27 September 2024

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Will my bike ride be insured?

No, there is no pre-ride insurance facility available but the option is given to add insurance.

Posted by: Ankit Tiwari

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27 September 2024

1 Answer(s)

Can I cancel my ride once it’s booked?

Yes, you can cancel the bike taxi in Gurgaon after the booking, but cancellation fees may be applied (depending on how early you cancel the ride).

Posted by: Ankit Tiwari

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27 September 2024

1 Answer(s)

How do I pay for the ride?

After completing the ride, you can pay as per your most convenient method i.e. Cash, Cards (debit/credit), digital wallets (Paytm, Google Pay), etc.

Posted by: Ankit Tiwari

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27 September 2024

1 Answer(s)

How do I know if the bike rider is nearby?

After you request a bike ride, you will be shown the location of the assigned bike rider. The location can be easily tracked in real-time and will notify you once the rider arrives.

Posted by: Ankit Tiwari

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27 September 2024

1 Answer(s)

Can I add multiple pickup or delivery points at the time of booking?

No, you can’t add multiple pickup or delivery points but you can add or remove the number of parcels.

Posted by: Ankit Tiwari

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23 September 2024

1 Answer(s)

Is there any package minimum or maximum weight limit?

Yes, there are certain parcel weight limitations that you can find on our terms and conditions page.

Posted by: Ankit Tiwari

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23 September 2024

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How do I know if the courier has picked up/ delivered the parcel?

You will receive an instant text message, or email at the registered phone number or email address for pickup. Also, the recipient will get a text message to notify them about the same to be available for receiving the parcel.

Posted by: Ankit Tiwari

35 views

23 September 2024

1 Answer(s)